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Course Details

From Conflicts to Collaboration
  • Details
  • Entry Requirements
  • Schedules (Step 1)
  • Register (Step 2)
Course Duration
16 hours (2 days)
Course Fees
S$290.00/-

per pax (GST inclusive)

Venue
Main Office (Bendemeer)
72 Bendemeer Road, #03-29 Luzerne, Singapore 339941
More Information
INHOUSE training available (terms and condition apply)

Course Objective

Upon completion of this workshop, participants will be able:
  • To define conflict 
  • To understand the importance of communication in conflicting situation
  • To understand mechanism of conflict resolutions in different situations
  • To understand EQ and how to deal with emotions
  • To understand different personalities and avoid clash of personalities
  • To understand how different organizations deals with conflicts at workplace
  • To manage stress to avoid workplace conflicts
METHODOLOGY

Where appropriate, activities will include the following:
  • Short Lectures/Presentations
  • Group Discussions
  • Individual/Group Presentations
  • Short Video Clips
  • Case Study
  • Role Plays
  • Simulation Activities
Who Should Attend?
  • Managers
  • Supervisors
  • Executive
  • Course Content 
Day 1

Course 1: 9.00 am – 10.15 am
What is conflict all about?
In this session, discover what is conflict and how does it arise at the workplace setting.
Morning Coffee : 10.15 am – 10.30 am

Course 2 : 10.30 am – 1.00 pm
Effective Communication : It prevents conflicts at workplace!
In this session, participants will explore how effective communication helps in avoiding conflicts at workplace.
Lunch : 1.00 pm – 2.00 pm

Course 3 : 2.00 pm – 3.15 pm
Non-verbal communication : It Speaks Louder!
In this session, participants will identify key elements of interpersonal communication and the 9 behavioral characteristics pertaining to it. Participants will also discuss on how body language communicates differently at different situations.
Evening Coffee : 3.15 pm – 3.30 pm

Course 4 : 3.15 pm – 5 pm
Conflict Resolution : Let’s Do it
In this session, discover the importance of looking at conflict resolution methods for the benefit of the organization.

Day 2

Course 5 : 9 am – 10.15 am
Emotional Intelligence : A paradigm shift
Assessing the need to change in the mindset of people in accepting emotion as part of an essential quality in a person. Participants will be given different situations to analyze to see how feasible emotional intelligence models can be applied and implemented.
Morning Coffee : 10.15 am – 10.30 am

Course 6 : 10.30 am – 1.00 pm
Understanding Different Personalities to overcome conflicts: Accept it, We Are All Different!
Participants will analyse how different personalities affect their lives and the people around them,and due to this, people are always communicating differently. In this session, participants will be given case studies to analyse.
1.00 pm – 2.00 pm – Lunch

Course 7 : 2.00 pm – 3.15 pm
Different Cultures : Are We Victims of People’s Culture?
Discover the correlation between organizational cultures and the existence of conflict at workplace. Participants will be given cases to compare in this session.
Evening Coffee : 3.15 pm – 3.30 pm

Course 8 : 3.30 pm – 5 pm
An Overview of Conflict & Stress Management
Assessing back the importance of managing stress and how it also has an impact in handling conflicts at workplace

Certification

Certificate will be awarded to participants who successfully complete the course 
No Entry Requirements.
Classes Schedules
Weekday Class
DAY 1 - 2 : 09:00 AM - 06:00 PM
28-Sep-2017 ,
29-Sep-2017
12-Oct-2017 ,
13-Oct-2017
26-Oct-2017 ,
27-Oct-2017
16-Nov-2017 ,
17-Nov-2017
30-Nov-2017 ,
01-Dec-2017
14-Dec-2017 ,
15-Dec-2017
Weekend Class
DAY 1 - 2 : 09:00 AM - 06:00 PM
17-Sep-2017 ,
24-Sep-2017
15-Oct-2017 ,
18-Oct-2017
19-Nov-2017 ,
26-Nov-2017
24-Dec-2017 ,
25-Dec-2017
Proceed to Register (Step 2)
Attendee Category
Company Details
Individual Details

» Course registration shall be applied at least 3 days in advance. Registration is based on a first-come-first-served basis. To confirm the registration, payment of the course fees must be made before the commencement date. Avanta Global Pte Ltd (Avanta) reserves the right to decline a trainee from attending the class at its sole discretion.
» Certificate/card shall be issued within 1 month from the course completion date. For WDA courses, SOA shall be ready within 3 months from the assessment completion date as per WDA’s T&Cs. No certificate/card will be issued unless full payment is received by Avanta before the course ends. An email notification will be sent once the certificate/card is ready for collection. Uncollected certificate/card within 3 months from the date of email notification will be destroyed. An administrative charge apply to re-printing of replacement certificate/card at $20/-. (Police report is required for lost certificate/card case.)
» Trainee is reminded to attend class punctually. Full course fees will still be imposed if the trainee does not attend the class without prior notice.
» If trainee is found cheating, trainee will be barred from the examination/assessment. Avanta reserves the right to take necessary actions.
» Notice of replacement or withdrawal must be made in writing to Avanta subjected to the following:
All requests are subjected to the discretion and approval of Avanta.
» Reschedule or change of course is allowed once only and is subjected to the availability of the course. An *administrative charge is applicable if the request is made 2 working days or less before the course commencement date.
» Avanta reserves the rights to cancel the course or change the course dates. Refund of full course fees is applicable if the class is cancelled by Avanta.
*Administrative charge: 10% of the course fees or S$30/- (whichever is higher)
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