INHOUSE training available (terms and condition apply)Course Objective
The objective of this training is primarily to address concerns regarding
- Handling difficult employees
- Poor communication
- Dealing with difficult situations
- Knowing how to deal with conflict
- Inculcating teamwork to resolve complaints
- Understanding Personality to understand the employees
This 2 days training has been divided into 2 levels of training which integrates all these concerns and will focus on cases and scenarios.
Workshop will include lectures, role-play, case study and simulation activities.Who Should Attend?
Course Content Level 1 Training
Course 1: 9.00 am – 10.30 am
What is effective communication in an organisation?
In this session, discover what effective communication is. Participants will also have an insight on how integrated communication should be in every aspect of an organization to ensure the highest level employee relations is achieved.
Morning Coffee : 10.30 am – 10.45 amCourse 2 : 10.45 am – 1.00 pm
Communication Barriers : How it has an influence in difficult employees?
Participants will analyse how different communication barriers have an impact on employees being difficult.
Lunch : 1.00 pm – 2.00 pmCourse 3 : 2.00 pm – 3.30 pm
Cultures : Has it an impact on difficult employees?
Discover how organization cultures have an impact on staff attitude. Participants will be given case study to analyse in this session.
Evening Coffee : 3.30 pm – 3.45 pm Course 4 : 3.45 pm – 5.00 pm
The Basic Rules of Dealing with a Difficult Employee
In this session, participants will be taught on the fundamental rules of dealing with a difficult employee and how issues should be addressed amicably. Participants will also have role play in this session to ensure there is a clearer understanding of the principlesLevel 2 Training
Course 5 : 9.00 am – 10.30 am
Negotiation :The Art of Handling Difficult Employees
Discover the steps that should be taken in handling difficult employees through the practice of effective negotiation tools. Participants will be given case study to analyse in this session.
Morning Coffee : 10.30 am – 10.45 amCourse 6 : 10.45 am – 1.00 pm
In this session, discover the importance of understanding the personality of your employees and colleagues in order to understand why certain people behave in a certain manner. By understanding personalities, it is easier to look at a person better.
1.00 pm – 2.00 pm – Lunch Course 7: 2.00 pm – 3.30 pm
Dealing with an Employee’s Conflict
If the employees themselves are stressed and carry a negative attitude, this filters down very badly on the organisation. In this session, discover how to deal with an employee’s conflict.
Evening Coffee : 3.30 pm – 3.45 pmCourse 8 : 3.30 pm – 5 pm
Individual & Teamwork: Working in Unity
Participants will learn the importance of teamwork and boosting your morale in this session. Discover the correlation between working alone and working as a team, and how it has an impact on productivity and one’s attitude.Certification
Certificate will be awarded to participants who successfully complete the course and pass the assessment.