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Course Details

WSQ Communicate and Relate effectively at the Workplace (Level A)
  • Details
  • Entry Requirements
  • Schedules (Step 1)
  • Register (Step 2)
Course Duration
24 hours (Incl. 2 Assessment hours)
Course Fees
(GST Incl.)
Main Office (Bendemeer)
72 Bendemeer Road #03-29 Luzerne Singapore 339941
More Information
Course Content

Good communication skills are at the very heart of building strong relations. A good communicator is someone with effective interaction skills who is able to negotiate and manage conflicts. Help your staff achieve greater heights in their communication and relationship skills through this course. This course aims to equip participants with skills that enable them to participate in communications and conduct simple negotiations in situations of conflict at the workplace to achieve “win-win” solutions.

Course Outline
  • Interpret and analyse information received at the workplace
  • Plan response to information received after considering social and cultural background of recipients
  • Using appropriate communication techniques to clarify and respond to information
  • Identify signs, stages and causes of conflicts at the workplace
  • Define the conflict and identify points of difference and contentions objectively
  • Negotiate for mutually acceptable solutions using effective communication and negotiation skills
  • Communicate outcome of the negotiation and propose relevant recommendations to the supervisor

Who should attend?

This course is suitable for front-line workers, staff in supervisory roles or individuals in professional/talent positions without supervisory responsibilities and the self-employed, who have to interact extensively with others on a daily basis, provide excellent customer service and maintain relationships for workplace efficiency. 

Certificate Awarded

Statement of Attainment on completion of the course.

No Entry Requirements.
Classes Schedules
Attendee Category
Company Details
Individual Details

» Course registration shall be applied at least 3 days in advance. Registration is based on a first-come-first-served basis. To confirm the registration, payment of the course fees must be made before the commencement date. Avanta Global Pte Ltd (Avanta) reserves the right to decline a trainee from attending the class at its sole discretion.
» Certificate/card shall be issued within 1 month from the course completion date. For WDA courses, SOA shall be ready within 3 months from the assessment completion date as per WDA’s T&Cs.No certificate/card will be issued unless full payment is received by Avanta before the course ends. An email notification will be sent once the certificate/card is ready for collection. Uncollected certificate/card within 3 months from the date of email notification will be destroyed. An administrative charge apply to re-printing of replacement certificate/card at $20/-. (Police report is required for lost certificate/card case.)
» Trainee is reminded to attend class punctually. Full course fees will still be imposed if the trainee does not attend the class without prior notice.
» Notice of replacement or withdrawal must be made in writing to Avanta subjected to the following:
» No *administrative charge if notice of replacement reaches Avanta at least 3 working days before the course commencement date. Replacement of trainee is allowed only once.
» 90% refund of course fees if notice of withdrawal reaches Avanta at least 2 weeks before the course commencement date.
» 75% refund of course fees if notice of withdrawal reaches Avanta less than 2 weeks but more than 3 working days before the course commencement date.
» No refund of course fees if notice of withdrawal reaches Avanta 2 working days or less before the course commencement date.
All requests are subjected to the discretion and approval of Avanta.
» Reschedule or change of course is allowed once only and is subjected to the availability of the course. An *administrative charge is applicable if the request is made 2 working days or less before the course commencement date.
» Avanta reserves the rights to cancel the course or change the course dates. Refund of full course fees is applicable if the class is cancelled by Avanta.
*Administrative charge: 10% of the course fees or S$30/- (whichever is higher)
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