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Course Details

WSQ Facilitate Effective Communication and Engagement at the Workplace (ES-IP-301G-1)
  • Details
  • Entry Requirements
  • Schedules (Step 1)
  • Register (Step 2)
Course Duration
24 hours

(21 hrs training + 3 hrs assessments which includes written, case study)
Course Fees
S$270.00/-
per participant (NETT Fee)

For SDF or Skillsfuture credit subsidy, please download and use the forms above instead of the online form to register.
Venue
Main Office (Bendemeer)
72 Bendemeer Road #03-29 Luzerne Singapore 339941
More Information
Course Outline:

Promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issues into consideration.


Course Content:
  • Communicate organisational communication policies and procedures to staff and monitor their compliance
  • Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
  • Promote effective communication among staff taking into account diversity Issues
  • Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
  • Assess conflict situation and develop appropriate conflict resolution strategies
  • Resolve conflict using appropriate conflict resolution strategies, approaches and techniques
No Entry Requirements.
Classes Schedules
Attendee Category
Company Details
Individual Details

» Course registration shall be applied at least 3 days in advance. Registration is based on a first-come-first-served basis. To confirm the registration, payment of the course fees must be made before the commencement date. Avanta Global Pte Ltd (Avanta) reserves the right to decline a trainee from attending the class at its sole discretion.
» Certificate/card shall be issued within 1 month from the course completion date. For WDA courses, SOA shall be ready within 3 months from the assessment completion date as per WDA’s T&Cs. No certificate/card will be issued unless full payment is received by Avanta before the course ends. An email notification will be sent once the certificate/card is ready for collection. Uncollected certificate/card within 3 months from the date of email notification will be destroyed. An administrative charge apply to re-printing of replacement certificate/card at $20/-. (Police report is required for lost certificate/card case.)
» Trainee is reminded to attend class punctually. Full course fees will still be imposed if the trainee does not attend the class without prior notice.
» If trainee is found cheating, trainee will be barred from the examination/assessment. Avanta reserves the right to take necessary actions.
» Notice of replacement or withdrawal must be made in writing to Avanta subjected to the following:
All requests are subjected to the discretion and approval of Avanta.
» Reschedule or change of course is allowed once only and is subjected to the availability of the course. An *administrative charge is applicable if the request is made 2 working days or less before the course commencement date.
» Avanta reserves the rights to cancel the course or change the course dates. Refund of full course fees is applicable if the class is cancelled by Avanta.
*Administrative charge: 10% of the course fees or S$30/- (whichever is higher)
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