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Course Details

WSQ Solve Problems and Make Decisions at Supervisory Level (ES-ACE-302G-1)
  • Details
  • Entry Requirements
  • Schedules (Step 1)
  • Register (Step 2)
Course Duration

(21 hrs training + 3 hrs of assessments which includes written, case study)
Course Fees
per participant (NETT Fee)

For SDF or Skillsfuture credit subsidy, please download and use the forms above instead of the online form to register.
Main Office (Bendemeer)
72 Bendemeer Road #03-29 Luzerne Singapore 339941
More Information

Course Outline:

Acquire the skills to work with a team of staff in problem solving and decision making which includes anticipating and identifying potential problems, facilitating team’s effort to resolve the problem, making appropriate decisions and seeing implementation plans through.

Course Content:
  • Identify symptoms that could lead to potential problems at the workplace
  • Apply logical deduction to anticipate and detect problems at the workplace based on symptoms and relevant information gathered
  • Analyze relevant information surrounding the perceived problems and identify the exact problem using elimination process, objective reasoning or process questioning
  • Analyze the root causes of the problems at the workplace using appropriate problem-solving tools and techniques
  • Facilitate generation of solutions to solve problems by encouraging creativity among team members
  • Select a solution among the shortlisted ones collectively with team members using appropriate evaluative techniques and criteria
  • Develop an implementation plan that addresses the root causes of the problems and consider the impact to self and team
  • Evaluate the effectiveness of the implemented solution and implementation plan by analyzing feedback gathered from relevant sources
  • Formulate and execute modifications to restore and/or enhance effectiveness of implemented solution and implementation plan
No Entry Requirements.
Classes Schedules
Attendee Category
Company Details
Individual Details

» Course registration shall be applied at least 3 days in advance. Registration is based on a first-come-first-served basis. To confirm the registration, payment of the course fees must be made before the commencement date. Avanta Global Pte Ltd (Avanta) reserves the right to decline a trainee from attending the class at its sole discretion.
» Certificate/card shall be issued within 1 month from the course completion date. For WDA courses, SOA shall be ready within 3 months from the assessment completion date as per WDA’s T&Cs.No certificate/card will be issued unless full payment is received by Avanta before the course ends. An email notification will be sent once the certificate/card is ready for collection. Uncollected certificate/card within 3 months from the date of email notification will be destroyed. An administrative charge apply to re-printing of replacement certificate/card at $20/-. (Police report is required for lost certificate/card case.)
» Trainee is reminded to attend class punctually. Full course fees will still be imposed if the trainee does not attend the class without prior notice.
» Notice of replacement or withdrawal must be made in writing to Avanta subjected to the following:
» No *administrative charge if notice of replacement reaches Avanta at least 3 working days before the course commencement date. Replacement of trainee is allowed only once.
» 90% refund of course fees if notice of withdrawal reaches Avanta at least 2 weeks before the course commencement date.
» 75% refund of course fees if notice of withdrawal reaches Avanta less than 2 weeks but more than 3 working days before the course commencement date.
» No refund of course fees if notice of withdrawal reaches Avanta 2 working days or less before the course commencement date.
All requests are subjected to the discretion and approval of Avanta.
» Reschedule or change of course is allowed once only and is subjected to the availability of the course. An *administrative charge is applicable if the request is made 2 working days or less before the course commencement date.
» Avanta reserves the rights to cancel the course or change the course dates. Refund of full course fees is applicable if the class is cancelled by Avanta.
*Administrative charge: 10% of the course fees or S$30/- (whichever is higher)
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