Enables IT organisations (whether in-house, outsourced or external) to ensure that their ITSM processes are aligned both with the needs of the business and with international best practice.
ISO 20000 helps organisations benchmark how they deliver managed services, measure service levels and assess their performance. It is broadly aligned with, and draws strongly on ITIL.
- Help your organisation benchmark its ITSM, improve its services, demonstrate an ability to meet customer requirements and create a framework for independent assessment.
- Provides assurance to clients that their service requirements will be fulfilled;
- Enforces a measurable level of effectiveness and a culture of continual improvement by enabling service providers to monitor, measure and review their service management processes and services;
- Helps leverage ITIL practices to optimise resources and processes.
How can Avanta assist?
- Reviewing existing sets of management system's documents
- Integrated more than one existing management systems into one
- Integrated new management system into existing management system
- Assist in updating the existing documents
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Fax: +65 6295 6683
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