Auditing Process

1) Application by Applicant Organization (Request for quotation)
Applicant organization submit the request for quotation for auditing service. Information to be provided by the applicant organization:

a) The desired scope of the audit;
b) Relevant details of the applicant organization, including its name and the address(es) of its site(s), its processes and operations, human and technical resources (total manpower), functions, relationships and any relevant legal obligations;
c) Identification of outsourced processes used by the organization that will affect conformity to requirements;
d) The standards or other requirements for which the applicant organization is seeking auditing services;

2) Application Review
Upon receiving the application from the applicant organization, Avanta Global will conduct a review of the application and supplementary information for auditing to ensure that

a) Any known differences in understanding between Avanta Global and the applicant organization is resolved;
b) Avanta Global has the competence and ability to perform the audit activities;
c) The site(s) of the applicant organization’s operations, the time required to complete audits and any other points influencing the auditing activities are taken into account (language, safety conditions, threats to impartiality, etc.).

After reviewing the application, Avanta Global will inform the applicant organization’s authorized representative formally through email, whether the application has been accepted or declined. Where the application is declined, the reasons for declining the application shall be documented and made clear to the client.

If the application is accepted, Avanta Global will determine the number of auditors for the audit, the competencies needed to be included in the audit team and the audit duration (based on Annex 2 to Appendix 1 of CT 17).

3) Determining Audit Time
The minimum time for conducting an SHMS Audit will be determined in compliance with the requirements stipulated in below table as per Annex 2 to Appendix 1 of CT 17.

The minimum time for conducting a bizSAFE Audit will be determined in compliance with the requirements stipulated in below table as per Annex 2 to Appendix 2 of CT 17.

4) Audit Plan
An audit plan is established by Designated Auditors for each audit to provide the basis for agreement regarding the conduct and scheduling of the audit activities.
The audit plan will be communicated, and the dates of the audit agreed upon, in advance, with the client.

5) On-site Audit
The audit team will conduct the on-site audit using the audit checklist provided. The on-site audit will include:

• Opening meeting
• Familiarization tour of the workplace
• Obtaining and verifying information through

– Interviews;
– Observation of processes and activities (Physical inspection);
– Review of documentation and records.

6) Audit Report and Testimony
A written report and testimony will be provided to the client for each audit conducted.

7) Request for additional information & Complaint/Feedback
Request for additional information may be directed to enquiry@avanta.com.sg

Complaint or feedback may be directed to enquiry@avanta.com.sg

An acknowledgement of receipt of the request, complaint or feedback will be sent to the sender.

Additional information requested may be approved at the discretion of.

For complaint received, Avanta Global will evaluate the complaint and take necessary action(s) to address the complaint. Avanta Global will feedback to the complainant on the action(s) taken.

Policy on Impartiality
The Avanta Global Pte Ltd is committed to ensuring impartiality in all auditing activities undertaken by its auditors and shall not allow commercial, financial and other pressures to compromise impartiality.