Customer Management (TSC Code – EVS-CFC-3005-1.1) is the Technical Skills & Competencies (TSC) Title of Supervise service operations (Customer Management (SSF)) (WSQ Competency Code – CLG-SS-301C-1)
Course Duration
24 hours (3 days)
Course Fees
S$381.50 Incl. GST, per participant
SkillsFuture funding available up to 70% and SFC Eligible, subjected to SkillsFuture T&C.
Venue: Main Office (Bendemeer)
20 Bendemeer Road, #04-06 BS Bendemeer Centre, Singapore 339914
More Information
Course code: CRS-Q-0032045-EVS
TPGateway Course Code: TGS-2018500685 (Only applicable for self-sponsored Trainee to submit SkillsFuture Credit)
Certification Type
Statement of Attainment
Course Objective
• Plan to meet internal and external customer requirements
• Ensure the delivery of quality service
• Monitor and review customer service
Course Content
– Plan to meet internal and external customer requirements
– Ensure the delivery of quality service
– Monitor and review customer service