Customer Management (formerly known as Supervise Service Operations)

Details Entry Requirements Schedule (Step 1) Register (Step 2)

Customer Management (TSC Code – EVS-CFC-3005-1.1) is the Technical Skills & Competencies (TSC) Title of Supervise service operations (Customer Management (SSF)) (WSQ Competency Code – CLG-SS-301C-1)

Course Duration
24 hours (3 days)

Course Fees
S$480 + GST, per participant

Venue: Main Office (Bendemeer)
20 Bendemeer Road, #04-06 BS Bendemeer Centre, Singapore 339914

More Information
Course code: CRS-Q-0032045-EVS
TPGateway Course Code: TGS-2018500685 (Only applicable for self-sponsored Trainee to submit SkillsFuture Credit)

Certification Type
Statement of Attainment

Course Objective
• Plan to meet internal and external customer requirements
• Ensure the delivery of quality service
• Monitor and review customer service

Course Content
– Plan to meet internal and external customer requirements
– Ensure the delivery of quality service
– Monitor and review customer service

Assumed Skills & Knowledge:

Be able to listen, read, speak and write English at a proficiency level equivalent to the Employability Skills System (ESS) Level Literacy Level 3

Be able to manipulate numbers at a proficiency level equivalent to Employability Skills System (ESS) Numeracy Level 3

Classes

Schedules

Weekday Class

Day 1 – 3 : 08:30:00 – 17:30:00

22/02/2023

23/02/2023

24/02/2023

08/03/2023

09/03/2023

10/03/2023

22/03/2023

23/03/2023

24/03/2023

12/04/2023

13/04/2023

14/04/2023

26/04/2023

27/04/2023

28/04/2023

10/05/2023

11/05/2023

12/05/2023

24/05/2023

25/05/2023

26/05/2023

07/06/2023

08/06/2023

09/06/2023

21/06/2023

22/06/2023

23/06/2023

Proceed to Register(Step 2)

Attendee Category

Company Sponsored Self Sponsored

Important Note:
1. [Company Sponsored]: Company shall ensure there is employer-employee relationship and CPF contribution for employer-sponsored trainees. Should SDF grant disbursement be rejected due to wrong company / UEN provided to Avanta, the company shall be liable to pay the full course fees with out grant.
2. Registration is valid only if, each participant Mobile Number & Email address is provided (Shouldn't provide same contact details of Person in charge)

Company Details

Contact Person*:

Company*:

Company UEN / Regiatration No*:

Industry Type*

Company SME*

Address*:

Telephone*:

Fax:

Email*

Number of participants (up to 10 pax allowed)*:

Remarks

Participant Details

Full Name*:

NRIC/FIN*:

Date of Birth*:

Nationality*:

Address*:

Education Qualification*:

Telephone*:

Mobile (Please provide participant mobile)*

Email (Please provide participant email)*

Race*

Residential Status*

Salary Range*

CPF Contribution*

Foreigner Card Expiry*

ID copy of participant (NRIC/FIN/WP/IPA)*:

Qualification:

Note: You can upload only two qualification details. And allowed maximum file size is 8 MB

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Courses

WSQ Customer Management (formerly known as Supervise Service Operations)