Courses

WSQ Customer Management (formerly known as Supervise Service Operations)

Customer Management (TSC Code – EVS-CFC-3005-1.1) is the Technical Skills & Competencies (TSC) Title of Supervise service operations (Customer Management (SSF)) (WSQ Competency Code – CLG-SS-301C-1)

Course Duration
24 hours (3 days)

Course Fees
S$513.60/- per pax (Incl GST)

Venue: Main Office (Bendemeer)
20 Bendemeer Road, #04-06 BS Bendemeer Centre, Singapore 339914

More Information
Course code: CRS-Q-0032045-EVS
TPGateway Course Code: TGS-2018500685 (Only applicable for self-sponsored Trainee to submit SkillsFuture Credit)

Certification Type
Statement of Attainment

Course Objective
• Plan to meet internal and external customer requirements
• Ensure the delivery of quality service
• Monitor and review customer service

Course Content
– Plan to meet internal and external customer requirements
– Ensure the delivery of quality service
– Monitor and review customer service

Assumed Skills & Knowledge:

  • Be able to listen, read, speak and write English at a proficiency level equivalent to the Employability Skills System (ESS) Level Literacy Level 3
  • Be able to manipulate numbers at a proficiency level equivalent to Employability Skills System (ESS) Numeracy Level 3
Classes
Schedules

Weekday Class

Day 1 – 3 : 08:30:00 – 17:30:00


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