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WSQ Solve Problems and Make Decisions at Supervisory Level (ES-ACE-302G-1)

Course Duration
24 hours (21 hrs training + 3 hrs of assessments which includes written, case study)

Course Fees
$230 + GST, per participant

For SDF or Skillsfuture credit subsidy, please download and use the forms above instead of the online form to register.

Main Office (Bendemeer)
20 Bendemeer Road, #04-06 BS Bendemeer Centre, Singapore 339914.

More Information

Course code:CRS-Q-0026023-ES


Course Outline:
Acquire the skills to work with a team of staff in problem-solving and decision making which includes anticipating and identifying potential problems, facilitating team’s effort to resolve the problem, making appropriate decisions and seeing implementation plans through.

Course Content:

  • Identify symptoms that could lead to potential problems at the workplace
  • Apply logical deduction to anticipate and detect problems at the workplace based on symptoms and relevant information gathered
  • Analyze relevant information surrounding the perceived problems and identify the exact problem using elimination process, objective reasoning or process questioning
  • Analyze the root causes of the problems at the workplace using appropriate problem-solving tools and techniques
  • Facilitate generation of solutions to solve problems by encouraging creativity among team members
  • Select a solution among the shortlisted ones collectively with team members using appropriate evaluative techniques and criteria
  • Develop an implementation plan that addresses the root causes of the problems and consider the impact to self and team
  • Evaluate the effectiveness of the implemented solution and implementation plan by analyzing feedback gathered from relevant sources
  • Formulate and execute modifications to restore and/or enhance effectiveness of implemented solution and implementation plan
No Entry Requirements.

Weekday Class

Day 1 – 3 : 08:30:00 – 17:30:00

No Schedules Available

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Important Note:
1. [Company Sponsored]: Company shall ensure there is employer-employee relationship and CPF contribution for employer-sponsored trainees. Should SDF grant disbursement be rejected due to wrong company / UEN provided to Avanta, the company shall be liable to pay the full course fees with out grant.
2. Registration is valid only if, each participant Mobile Number & Email address is provided (Shouldn't provide same contact details of Person in charge)

Company Details
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