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Resolved Conflict in Workplace

Company Sponsored Form (More than 1 participant)

Course Overview

Resolved Conflict in Workplace course is structured around key components that address both the theoretical and practical aspects of conflict resolution. Participants will learn to detect conflict signs, understand the underlying causes, and apply relevant legal and ethical frameworks to navigate and resolve disputes. With a focus on roles and accountabilities, the course emphasizes the importance of clear communication and shared responsibilities in the conflict resolution process. Policies and procedures for managing conflicts are explored in detail, ensuring participants are well-versed in organizational standards and practices

Course Duration
16 hours (2 days)

Course Fees
S$650.00/- Incl. GST

Venue: Main Office (Bendemeer)
20 Bendemeer Road, #04-06 BS Bendemeer Centre, Singapore 339914

More Information

In-House Training available (T&C apply)

Course Objectives
Upon completion of Resolved Conflict in Workplace course, participants will be able to:

  • Detect the indicators, phases, and origins of conflicts involving individuals or groups
  • Apply relevant legal and ethical aspects to resolve differences and/or disputes arising from diverse social and cultural contexts.
  • Define the team and individual roles and accountabilities for resolving conflicting issues.
  • Apply various methods to resolve the different potential types of conflict in accordance with organisational policies and procedures
  • Apply appropriate methods to resolve types of conflict, while respecting the viewpoints of team members.

METHODOLOGY

Lecture, Group Discussion, Role-Play, Self-reflection

Who Should Attend?

Suitable for Brand, Operations, Sales & Marketing, Merchandising, E-commerce and Outlet Associates, Assistants, Supervisors, Managers in Retail, F&B, Cleaning and Security Sector

Course Outline

  • Conflict Signs and Causes
  • Legal and Ethical Considerations
  • Roles and Accountabilities in Conflict Resolution
  • Policies and Procedures for Conflict Resolution
  • Conflict Resolution with Respect

Assessment Methods
Written Assessment (SAQ – Short Answer Question), Case study, Role-Play

Certification
Certificate will be awarded to participants who successfully complete the course

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No Entry Requirements.
Classes
Schedules

Weekday Class

Day 1 – 2 : 08:30:00 – 17:30:00


Proceed to Register(Step 2)
Attendee Category

Important Note:
1. [Company Sponsored]: Company shall ensure there is employer-employee relationship and CPF contribution for employer-sponsored trainees. Should SDF grant disbursement be rejected due to wrong company / UEN provided to Avanta, the company shall be liable to pay the full course fees with out grant.
2. Registration is valid only if, each participant Mobile Number & Email address is provided (Shouldn't provide same contact details of Person in charge)

Company Details
Participant Details

Note: You can upload only two qualification details. And allowed maximum file size is 8 MB