16 hours (2 days)
S$650.00/- per pax (GST inclusive)
Venue: Main Office (Bendemeer)
20 Bendemeer Road, #04-06 BS Bendemeer Centre, Singapore 339914
IN-HOUSE training available (terms and condition apply)
On completion of the program, participants will be able to:-
- Understand the role of supervisor/leader
- Understand the problem-solving process, techniques and approaches used by supervisors
- Understand Current supervision techniques required by supervisors to lead their team
- Recognize the importance of maintaining the highest standard of quality in the team
- Recognize the need to be in line with the vision and expectations of the organization
- Understand the importance of inculcating teamwork for all the members in the department
- Where appropriate, activities will include the following:
- Short Lectures/Presentations
- Group Discussions
- Individual/Group Presentations
- Short Video Clips
- Case Study
- Role Plays
- Simulation Activities
Who Should Attend?
Are supervisory skills all that important?
Effective supervisory skill is essential for the delivery of high-quality service. Supervisory failures are the leading causes of conflicts and low productivity at workplace. Although so much focus has been put on changing cultures and the impact on an organization, it is no doubt, that proper leadership has always been the key to both the success and the failure of the company.
The basic rules of supervisory skills
Many factors contribute to failures. First and foremost, bosses, middle management and staff at large are trained to communicate differently. Hierarchy frequently inhibits people from speaking up. People do not voice due to the fear of being told off by people in the higher hierarchy.
Effective supervision allows the individual to equip himself/herself to present their thoughts to a wide range of groups. It is important because the knowledge that will be imparted to your subordinates has to be comprehended by them. Effective supervision saves time, money and manpower. Bosses want conciseness rather than elaborated discussions. However, when filtered down to staff, it has to explain comprehensively to avoid ambiguity.
This training will discuss issues pertaining to effective supervisory skills. Participants will be given case studies to discuss and there will be role plays and simulation exercises throughout the training.
Training Outline: Day 1
Course 1: 9.00 am – 10.30 am
The Role of the Supervisor
In this session, discover the distinguishing features of a supervisor and what are the qualities of an effective supervisor. Participants will also have an insight on how integrated supervision should be in every aspect of an organization to ensure the highest level of satisfaction.
Coffee Break: 10.30 am – 10.45 am
Course 2: 10.45 am – 1 pm
Supervisor in a Manufacturing Vs Service Industry
In this session, participants will explore the challenges faced by supervisors in manufacturing vs service industry and the importance of the line of communication in both these industries for a supervisor.
Lunch: 1 pm – 2 pm
Course 3: 2 pm – 3.30 pm
Tools of Supervision
In this session, participants will identify the importance of identifying tools of supervision and how supervisors should use these tools in their day to day work with their subordinates.
Evening Coffee: 3.30 pm – 3.45 pm
Course 4: 3.45 pm – 5 pm
Delegating Effectively: Tapping On Your Best Resources
In this session, discover the importance of delegating to ensure your resources are best utilized productively. It is the core duty of the supervisor to ensure proper delegation takes place to ensure overhead costs at the minimal for the company.
Training Outline: Day 2
Course 5: 9 am – 10.30 am
Result Driven: It is my team, it is my duty
Assessing the need to change in the mindset of people in accepting the importance to take ownership of his unit and to comprehend, that ultimately, the bottom line of his unit’s performance determines the perks that will come along. Participants will be asked to draw out action plans on how to execute them in his respective unit.
Morning Coffee: 10.30 am – 10.45 am
Course 6: 10.45 am – 1 pm
Quality Assurance – Optimizing Quality at Workplace
Participants will analyse the importance of Total Quality Management as well as how the supervisor plays a key role in ensuring quality improvement. In this session, participants will also learn quality techniques and quality circles activities.
1 pm – 2 pm – Lunch
Course 7: 2 pm – 3.30 pm
Improvising Human Relations – Supervisor’s Role
Discover how a supervisor plays an important role in understanding subordinates emotional problems. Participants will also assess the fundamental problems in human relationships.
Evening Coffee: 3.30 pm – 3.45 pm
Course 8: 3.45 pm – 5 pm
An Overview of Motivating Skills & Teamwork: The Role of the Supervisor
Assessing back the importance of motivating your staff and keeping their morale at the highest always. Participants will also be thought about the different models
Certificate will be awarded to participants who successfully complete the course