Course Duration
16 Hours
Course Fees
S$650.00/- per pax (GST inclusive)
Offer fee $150 is applicable during public holidays
Venue: Main Office (Bendemeer)
20 Bendemeer Road, #04-06 BS Bendemeer Centre, Singapore 339914
More Information
Course Outline:
Acquire the skills to work with a team of staff in problem-solving and decision making which includes anticipating and identifying potential problems, facilitating the team’s effort to resolve the problem, making appropriate decisions, and seeing implementation plans through.
Course Content:
- Identify symptoms that could lead to potential problems at the workplace
- Apply logical deduction to anticipate and detect problems at the workplace based on symptoms and relevant information gathered
- Analyze relevant information surrounding the perceived problems and identify the exact problem using elimination process, objective reasoning or process questioning
- Analyze the root causes of the problems at the workplace using appropriate problem-solving tools and techniques
- Facilitate the generation of solutions to solve problems by encouraging creativity among team members
- Select a solution among the shortlisted ones collectively with team members using appropriate evaluative techniques and criteria
- Develop an implementation plan that addresses the root causes of the problems and considers the impact on self and team
- Evaluate the effectiveness of the implemented solution and implementation plan by analyzing feedback gathered from relevant sources
- Formulate and execute modifications to restore and/or enhance the effectiveness of the implemented solution and implementation plan
Certification
Certificate will be awarded to participants who successfully complete the course
Company Sponsored Form (More than 1 participant)