Fraud Blocker


Workplace communications Formerly WSQ Facilitate Effective Communication and Engagement at the Workplace (ES-IP-301G-1)

Course Duration
24 hours (21 hrs training + 3 hrs assessments which includes written, case study)

Course Fees
$230 + GST, per participant

For SDF or Skillsfuture credit subsidy, please download and use the forms above instead of the online form to register.

Main Office (Bendemeer)
20 Bendemeer Road, #04-06 BS Bendemeer Centre, Singapore 339914

More Information
Course code: CRS-Q-0026163-ES

Course Outline:
Promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issues into consideration.

Course Content:

  • Communicate organisational communication policies and procedures to staff and monitor their compliance
  • Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
  • Promote effective communication among staff taking into account diversity Issues
  • Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
  • Assess conflict situation and develop appropriate conflict resolution strategies
  • Resolve conflict using appropriate conflict resolution strategies, approaches and techniques

Mandatory Requirements

  • ES Workplace Literacy and Numeracy Level 5 or GCE “N” Level English grade 5 & Mathematics grade 5; AND
  • Possess WSH Skills and knowledge equivalent to that of Certificate in WSH; AND
  • Have at least 1 year of WSH relevant working experience; AND
  • Completed 2 Pre-Requisite Modules, with 1 module coming from Group 1 (Industry Modules) and 1 module coming from Group 2 (Soft Skills)

Certificate in one of the following Supervisory Level WSH Courses (Module Group 1):

  1. Workplace Safety and Health Management in Manufacturing Industry
  2. Workplace Safety and Health Management in Chemical, Process, Pharmaceutical Industries and Laboratories
  3. Workplace Safety and Health Supervision in Tunnelling Construction
  4. Workplace Safety and Health Management in Construction Industry
  5. Workplace Safety and Health Management in Marine Industry
  6. Workplace Safety and Health Management in Service Industry


Certificate in one of the following ES Soft Skills Courses (Module Group 2):

  1. Innovation Management
  2. Problem Identification
  3. Team Effectiveness Management

Weekday Class

Day 1 – 3 : 08:30:00 – 17:30:00

No Schedules Available

Proceed to Register(Step 2)
Attendee Category

Important Note:
1. [Company Sponsored]: Company shall ensure there is employer-employee relationship and CPF contribution for employer-sponsored trainees. Should SDF grant disbursement be rejected due to wrong company / UEN provided to Avanta, the company shall be liable to pay the full course fees with out grant.
2. Registration is valid only if, each participant Mobile Number & Email address is provided (Shouldn't provide same contact details of Person in charge)

Company Details
Participant Details

Note: You can upload only two qualification details. And allowed maximum file size is 8 MB