Courses

WSQ Facilitate Effective Communication and Engagement at the Workplace (ES-IP-301G-1)

Course Duration

24 hours (21 hrs training + 3 hrs assessments which includes written, case study)

Course Fees
S$246.10/- per participant (NETT Fee)

For SDF or Skillsfuture credit subsidy, please download and use the forms above instead of the online form to register.

Venue
Main Office (Bendemeer)
20 Bendemeer Road, #04-06 BS Bendemeer Centre, Singapore 339914
More Information
Course code: CRS-Q-0026163-ES
 
Course Outline:
 
Promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issues into consideration.
 
 
Course Content:
  • Communicate organisational communication policies and procedures to staff and monitor their compliance
  • Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
  • Promote effective communication among staff taking into account diversity Issues
  • Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
  • Assess conflict situation and develop appropriate conflict resolution strategies
  • Resolve conflict using appropriate conflict resolution strategies, approaches and techniques
No Entry Requirements.
Classes
Schedules

Weekday Class

Day 1 – 3 : 08:30:00 – 17:30:00

No Schedules Available

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