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Workplace Communications Formerly WSQ Communicate and Relate effectively at the Workplace

Course Duration
24 hours (Incl. 2 Assessment hours)

Course Fees
$272.50/- (GST Incl.)

Venue: Main Office (Bendemeer)
20 Bendemeer Rd, #04-06, BS Bendemeer Centre, Singapore 339914.

More Information

Course code: CRS-Q-0027768-ES

Course Content
Good communication skills are at the very heart of building strong relations. A good communicator is someone with effective interaction skills who is able to negotiate and manage conflicts. Help your staff achieve greater heights in their communication and relationship skills through this course. This course aims to equip participants with skills that enable them to participate in communications and conduct simple negotiations in situations of conflict at the workplace to achieve “win-win” solutions.

Course Outline

  • Interpret and analyse information received at the workplace
  • Plan response to information received after considering social and cultural background of recipients
  • Using appropriate communication techniques to clarify and respond to information
  • Identify signs, stages and causes of conflicts at the workplace
  • Define the conflict and identify points of difference and contentions objectively
  • Negotiate for mutually acceptable solutions using effective communication and negotiation skills
  • Communicate outcome of the negotiation and propose relevant recommendations to the supervisor

Who should attend?
This course is suitable for front-line workers, staff in supervisory roles or individuals in professional/talent positions without supervisory responsibilities and the self-employed, who have to interact extensively with others on a daily basis, provide excellent customer service and maintain relationships for workplace efficiency.

Certificate Awarded
Statement of Attainment on completion of the course.

Mandatory Requirements

  • Be able to listen, read, speak and write English at a proficiency level equivalent to the Employability Skills (ES) Level 4
  • Be able to manipulate numbers at a proficiency level equivalent to Employability Skills (ES) Level 4
  • Preferably hold a WSH related appointment
  • Completed 1 Pre-Requisite Module

1. Apply teamwork in the workplace (WPH-PIW-1101-1.1) OR
2. Continuous Process Improvement (PRE-PIN-2006-1.1 ) OR
3. Problem Identification (RET-ACE-2006-1.1)

Assumed Skills & Knowledge

  • Possess WSH skills and knowledge equivalent to that of Certificate in WSH
  • 1 Year of relevant Working experience in Workplace safety and health

Weekday Classes

Day 1 – 3 : 08:30:00 – 17:30:00

No Schedules Available

Proceed to Register(Step 2)
Attendee Category

Important Note:
1. [Company Sponsored]: Company shall ensure there is employer-employee relationship and CPF contribution for employer-sponsored trainees. Should SDF grant disbursement be rejected due to wrong company / UEN provided to Avanta, the company shall be liable to pay the full course fees with out grant.
2. Registration is valid only if, each participant Mobile Number & Email address is provided (Shouldn't provide same contact details of Person in charge)

Company Details
Participant Details

Note: You can upload only two qualification details. And allowed maximum file size is 8 MB