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Courses

WSQ Provide Quality Services (PQS) / Customer Management

Company Sponsored Form (More than 1 participant)
Company Sponsored Form (For 1 Participant)
Self Sponsored Form

Customer Management (TSC Code – EVS-CFC-1005-1.1) is the Technical Skills & Competencies (TSC) Title of Provide quality services (WSQ Competency Code – CLG-SS-101C-1)

Course Duration
14 hours (Including 1 hour of Assessment)

Course Fees
S$190 + GST, per participant

For SDF or Skillsfuture credit subsidy, please download and use the forms above instead of the online form to register.

Venue
Main Office (Bendemeer)
20 Bendemeer Road, #04-06 BS Bendemeer Centre, Singapore 339914

Training Centre (Pioneer)
No. 1 Soon Lee Street, #04-08 Pioneer Centre, Singapore 627605

More Information

Course code: CRS-Q-0032049-EVS
TPGateway Course Code: TGS-2018500695 (Only applicable for self-sponsored Trainee to submit SkillsFuture Credit)

Course Objectives
Observe good personal grooming, proper hygiene standards and display of positive image – Maintain good interpersonal relationship and proper communication with customers – Practise good service delivery

Course Content

  1. Observe good personal grooming, proper hygiene standards and display of positive image
  2. Maintain good interpersonal relationship and proper communication with customers
  3. Practice good service delivery

Target Audience
Cleaning Operatives, Cleaning Supervisors, New entrants to the cleaning industry.

Assumed Skills & Knowledge:

  • Be able to listen, read, speak and write English at a proficiency level equivalent to the Employability Skills (ESS) Level 1
  • Be able to manipulate numbers at a proficiency level equivalent to Employability Skills (ESS) Level 1
  • Have basic knowledge on own work role and the corresponding responsibilities and limitations
  •  Have basic understanding of the Workplace Safety and Health   (WSH) Act, including the use of Personal Protective Equipment (PPE)
Classes
Schedules

Weekday Classes

Day 1 – 2 : 09:00:00 – 18:00:00


Proceed to Register(Step 2)
Attendee Category

Important Note:
1. [Company Sponsored]: Company shall ensure there is employer-employee relationship and CPF contribution for employer-sponsored trainees. Should SDF grant disbursement be rejected due to wrong company / UEN provided to Avanta, the company shall be liable to pay the full course fees with out grant.
2. Registration is valid only if, each participant Mobile Number & Email address is provided (Shouldn't provide same contact details of Person in charge)

Company Details
Participant Details

Note: You can upload only two qualification details. And allowed maximum file size is 8 MB