Customer Management (TSC Code – EVS-CFC-1005-1.1) is the Technical Skills & Competencies (TSC) Title of Provide quality services (WSQ Competency Code – CLG-SS-101C-1)
Course Duration
14 hours (Including 1 hour of Assessment)
Course Fees
S$190 + GST, per participant
For SDF or Skillsfuture credit subsidy, please download and use the forms above instead of the online form to register.
Venue
Main Office (Bendemeer)
20 Bendemeer Road, #04-06 BS Bendemeer Centre, Singapore 339914
Training Centre (Pioneer)
No. 1 Soon Lee Street, #04-08 Pioneer Centre, Singapore 627605
More Information
Course code: CRS-Q-0032049-EVS
TPGateway Course Code: TGS-2018500695 (Only applicable for self-sponsored Trainee to submit SkillsFuture Credit)
Course Objectives
Observe good personal grooming, proper hygiene standards and display of positive image – Maintain good interpersonal relationship and proper communication with customers – Practise good service delivery
Course Content
- Observe good personal grooming, proper hygiene standards and display of positive image
- Maintain good interpersonal relationship and proper communication with customers
- Practice good service delivery
Target Audience
Cleaning Operatives, Cleaning Supervisors, New entrants to the cleaning industry.