Business & Professional Skills
Anger & Stress Management For Success Workshop
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About this course
- Understand own emotion and stress level
- Discover the root cause of anger and be aware of the triggers for negative emotions
- Realise that the negative emotion is just a manageable ‘temporary state’
- Manage anger and other negative emotions before they go uncontrollable
- Know what are the causes and sources of stress
- Know the effect when placed under tremendous physical or psychological stress
- Analyse one’s job and how to spot warning signals
- Take actions to reduce stress to a healthy level
- Make time to relax – some exercises that can be done at the workplace to relieve stress
- Help other people in a stressful situation
METHODOLOGY
A series of mini-lectures, exercises, games, group discussion and activities. There are mini-workshops to apply the techniques learned through the training sessions.
IN-HOUSE training available (terms and conditions apply)
Course Content
Proposed Outline
MODULE 1: ANGER AND AGGRESSION AT THE WORKPLACE
- How our society creates angry people
- The reasons for the rise in angry incidents in the office
- What happens when we get angry – how anger affects our bodies, our health and our minds
- Why we can’t think clearly when we are angry
- Common myths about anger
- How to recognize what triggers your own ‘anger trances’
MODULE 2: HOW TO EFFECTIVELY CONTROL YOUR OWN ANGER
- The connection between anger and depression
- How to relax deeply in five minutes or less
- How to neutralise negative self suggestions
- How and why our thought processes can deceive us
- How to see problems from different perspectives
- The LIFE model of effective communication – simple but powerfully effective ways to prevent anger build-up through effective communication skills
MODULE 3: COPING EFFECTIVELY WITH OTHER PEOPLE’S ANGER
- Moving your mind and body into an appropriate state of relaxed alertness
- How to use non-verbal body language to lower the emotional temperature in a situation and build rapport
- Three invaluable techniques for disarming criticism
MODULE 4: UNDERSTANDING STRESS
- What is stress?
- The circumstances you got through while at work
- Do you know the effect of stress?
- Recognize the symptoms
- Physical signs, emotional signs
- Measuring your stress level
MODULE 5: STRESS CYCLES & CAUSES
- Yearly cycles, monthly cycles, weekly cycles, daily cycles
- Major causes of stress
- Manage your time – planning, scheduling, prioritization & delegation
- Manage your work relationship
- Make time to relax – at work, exercises you can do at work
- Helping others to cope
Who Should Attend
- Managers
- Supervisors
- Executive
Venue & training mode
Primary venue
Bendemeer
20 Bendemeer Road, #04-06
BS Bendemeer Centre, Singapore 339914
BS Bendemeer Centre, Singapore 339914
Training mode
Classroom
In-person classroom training.
Certification & renewal
Certificate issued
Certificate of Completion
Upon successful completion of the programme, learners will receive a Certificate of Completion issued by Avanta Global.
Train Your Team
Up to 10 participants
Priority scheduling, dedicated customer service officer.
11 or more participants
Custom run at Avanta premises and dedicated Schedules
