Resolved Conflict in Workplace

Resolved Conflict in Workplace course is structured around key components that address both the theoretical and practical aspects of conflict resolution. Participants will learn to detect conflict signs, understand the underlying causes, and apply relevant legal and ethical frameworks to navigate and resolve disputes. With a focus on roles and accountabilities, the course emphasizes the importance of clear communication and shared responsibilities in the conflict resolution process. Policies and procedures for managing conflicts are explored in detail, ensuring participants are well-versed in organizational standards and practices

Course Objectives
Upon completion of Resolved Conflict in Workplace course, participants will be able to:

• Detect the indicators, phases, and origins of conflicts involving individuals or groups
• Apply relevant legal and ethical aspects to resolve differences and/or disputes arising from diverse social and cultural contexts.
• Define the team and individual roles and accountabilities for resolving conflicting issues.
• Apply various methods to resolve the different potential types of conflict in accordance with organisational policies and procedures
• Apply appropriate methods to resolve types of conflict, while respecting the viewpoints of team members.