Business & Professional Skills
Communicate and Relate Effectively at the Workplace
Trusted by
About this course
- Interpret and analyse information received at the workplace
- Plan response to information received after considering the social and cultural background of recipients
- Using appropriate communication techniques to clarify and respond to information
- Identify signs, stages and causes of conflicts at the workplace
- Define the conflict and identify points of difference and contentions objectively
- Negotiate for mutually acceptable solutions using effective communication and negotiation skills
- Communicate the outcome of the negotiation and propose relevant recommendations to the supervisor
Course Content
Good communication skills are at the very heart of building strong relations. A good communicator is someone with effective interaction skills who is able to negotiate and manage conflicts. Help your staff achieve greater heights in their communication and relationship skills through this course. This course aims to equip participants with skills that enable them to participate in communications and conduct simple negotiations in situations of conflict at the workplace to achieve “win-win” solutions.
Who Should Attend
This course is suitable for front-line workers, staff in supervisory roles or individuals in professional/talent positions without supervisory responsibilities and the self-employed, who have to interact extensively with others on a daily basis, provide excellent customer service and maintain relationships for workplace efficiency.
Venue & training mode
Primary venue
Bendemeer
20 Bendemeer Road, #04-06
BS Bendemeer Centre, Singapore 339914
BS Bendemeer Centre, Singapore 339914
Training mode
Classroom
In-person classroom training.
Certification & renewal
Certificate issued
Certificate of Completion
Upon successful completion of the programme, learners will receive a Certificate of Completion issued by Avanta Global.
Train Your Team
Up to 10 participants
Priority scheduling, dedicated customer service officer.
11 or more participants
Custom run at Avanta premises and dedicated Schedules
