Business & Professional Skills
Solve Problems and Make Decisions at Supervisory Level
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About this course
Acquire the skills to work with a team of staff in problem-solving and decision making which includes anticipating and identifying potential problems, facilitating the team’s effort to resolve the problem, making appropriate decisions, and seeing implementation plans through.
Course Content
- Identify symptoms that could lead to potential problems at the workplace
- Apply logical deduction to anticipate and detect problems at the workplace based on symptoms and relevant information gathered
- Analyze relevant information surrounding the perceived problems and identify the exact problem using elimination process, objective reasoning or process questioning
- Analyze the root causes of the problems at the workplace using appropriate problem-solving tools and techniques
- Facilitate the generation of solutions to solve problems by encouraging creativity among team members
- Select a solution among the shortlisted ones collectively with team members using appropriate evaluative techniques and criteria
- Develop an implementation plan that addresses the root causes of the problems and considers the impact on self and team
- Evaluate the effectiveness of the implemented solution and implementation plan by analyzing feedback gathered from relevant sources
- Formulate and execute modifications to restore and/or enhance the effectiveness of the implemented solution and implementation plan
Venue & training mode
Primary venue
Bendemeer
20 Bendemeer Road, #04-06
BS Bendemeer Centre, Singapore 339914
BS Bendemeer Centre, Singapore 339914
Training mode
Classroom
In-person classroom training.
Certification & renewal
Certificate issued
Certificate of Completion
Upon successful completion of the programme, learners will receive a Certificate of Completion issued by Avanta Global.
Train Your Team
Up to 10 participants
Priority scheduling, dedicated customer service officer.
11 or more participants
Custom run at Avanta premises and dedicated Schedules
