Business & Professional Skills
Handling the Needs of Challenging Customers through Effective Communication
Trusted by
About this course
The objective of this training is primarily to address concerns regarding
- Handling the needs of difficult customers
- Poor communication
- Poor frontline services
- Low motivation
- Absence of teamwork in the department
- Conflicts at workplace resulting in low morale
This 2 days training has been divided into 2 levels of training which integrates all these concerns and will the focus on cases and scenarios.
Methodology
Workshop will include lectures, role-play, case study and simulation activities.
IN-HOUSE training available (Terms and Conditions apply)
Course Content
- What is effective communication?
- Communication Barriers: How it has an influence in customer care?
- Cultures: Are customers the victims?
- The Basic Rules of Customer Service in Dealing with Difficult Customers
- The Art of Handling the Needs of Challenging Customers
- Looking from the Customers’ Perspective
- A Positive Attitude in dealing with Challenging Customers
- Individual & Teamwork: What are the differences?
Who Should Attend
- Customer Service Staff
- Front liners
- PR/Admin Staff
- Executives/Officers
Venue & training mode
Primary venue
Bendemeer
20 Bendemeer Road, #04-06
BS Bendemeer Centre, Singapore 339914
BS Bendemeer Centre, Singapore 339914
Training mode
Classroom
In-person classroom training.
Certification & renewal
Certificate issued
Certificate of Completion
Upon successful completion of the programme, learners will receive a Certificate of Completion issued by Avanta Global.
Train Your Team
Up to 10 participants
Priority scheduling, dedicated customer service officer.
11 or more participants
Custom run at Avanta premises and dedicated Schedules
