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SWDA / WSQ AI, Data & IT

WSQ AI-Powered Workplace Productivity

18 hours · 2 days Classroom English TGS-2025059057
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WSQ AI-Powered Workplace Productivity
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About this course

AI-Powered Workplace Productivity is an intermediate-level course designed to equip learners with practical strategies, analytical tools, and AI-enhanced solutions to boost productivity in diverse work environments.

Participants will explore core productivity concepts, examine performance-influencing factors, and apply structured methods such as 5S, Fishbone Diagrams, Flowcharts, and Pareto Analysis to identify inefficiencies and drive improvement.

Leveraging AI platforms like ChatGPT, Perplexity, and Scite, learners will gain hands-on experience in automating data collection, interpreting performance metrics, generating insights, and drafting improvement reports. Through assignment-based learning and real-world workplace applications, this course prepares professionals in retail, office, service, or operations roles to make informed, data-driven decisions and lead continuous productivity improvement.

It offers a future-ready, practical framework for those seeking to enhance efficiency, adaptability, and career value in the modern workplace.

Course Content

Introduction to Workplace Productivity

  • What is productivity and why it matters in modern business
  • Types of productivity and performance indicators

Factors Affecting Productivity

  • Organisational structure, resource utilisation, and external market forces
  • Linking productivity to operational efficiency and team performance

Productivity Measurement Methods

  • Qualitative vs. quantitative measurements
  • Setting KPIs and benchmarking success

Data Collection Techniques

  • Manual and observational methods (surveys, checklists, etc.)
  • Introduction to AI tools for automated data collection and analysis

Tools and Techniques for Process Improvement

  • Application of 5S, 5W1H, Fishbone Diagram, Flowchart, Pareto Analysis
  • Using Excel dashboards to visualise workflow and performance

Using AI for Productivity Enhancement

  • Applying ChatGPT to write SOPs and draft reports
  • Using Perplexity and Scite for AI-assisted research
  • Enhancing decision-making using AI-generated insights

Identifying Gaps and Reporting

  • Analysing performance gaps and documenting improvement opportunities
  • Structuring findings into meaningful action reports

Developing and Presenting Action Plans

  • Setting realistic productivity goals
  • Implementing changes and planning follow-ups
  • Presenting improvement proposals through assignments

Assessment Criteria

Assessment Method Written Short Answer Questions, True/False Questions, and Single Choice Questions
Venue & training mode
Primary venue
Bendemeer
20 Bendemeer Road, #04-06
BS Bendemeer Centre, Singapore 339914
Training mode
Classroom
In-person classroom training. Lecturing, Case Study, Small Group Work Exercise, Workshop and Assessment.
Certification & renewal
CREDENTIAL AWARDED
Electronic Statement of Attainment
Upon successful completion of the programme, learners will receive an electronic Statement of Attainment (e-SOA) issued by the Skills and Workforce Development Agency (SWDA).
Course Fee and Government Subsidies - WSQ AI-Powered Workplace Productivity
Participant category Individual Sponsored Company Sponsored
Non-SME SME
Before GST After GST Before GST After GST Before GST After GST
Full Course Fee1 S$350.00 S$381.50 S$350.00 S$381.50 S$350.00 S$381.50
SC ≤ 39 & SPR2 S$175.00 S$206.50 S$175.00 S$206.50 S$105.00 S$136.50
SC ≥ 403 S$105.00 S$136.50 S$105.00 S$136.50 S$105.00 S$136.50
  1. Full Course Fee (For Foreigners and those not eligible for subsidies).
  2. For Singapore Citizens (SC) aged 39 years old and below; and For all Singapore Permanent Residents (SPR) (The minimum age for individual sponsored trainees is 21 years old).
  3. For Singapore Citizens aged 39 years and above.
  4. Note: Subject to Grant Calculator & SSG approval.

SkillsFuture Credit & Employer Support

SFC/SFEC can be used to offset course fees after skillsfuture subsidies have been applied.
Claims are submitted via the TPGateway.

Eligible Singapore Citizens SkillsFuture Credit (SFC) Use your available SkillsFuture Credit
Eligible Employers SkillsFuture Enterprise Credit (SFEC) Support may apply to eligible employers

TPGateway Course Code

TGS-2025059057

Only applicable for self-sponsored Trainee to submit SkillsFuture Credit

Entry Requirements

Having basic computer literacy, and demonstrating English language proficiency

Train Your Team

Up to 10 participants

Priority scheduling, dedicated customer service officer.

11 or more participants

Custom run at Avanta premises and dedicated Schedules

Train Your Team Enquiry
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