Workplace Safety & Health
Workplace Communications (Level A Module)
Trusted by
About this course
Good communication skills are at the very heart of building strong relations. A good communicator is someone with effective interaction skills who is able to negotiate and manage conflicts. Help your staff achieve greater heights in their communication and relationship skills through this course. This course aims to equip participants with skills that enable them to participate in communications and conduct simple negotiations in situations of conflict at the workplace to achieve “win-win” solutions.
Workplace Communications Formerly WSQ Communicate and Relate effectively at the Workplace
Course Content
- Interpret and analyse information received at the workplace
- Plan response to information received after considering social and cultural background of recipients
- Using appropriate communication techniques to clarify and respond to information
- Identify signs, stages and causes of conflicts at the workplace
- Define the conflict and identify points of difference and contentions objectively
- Negotiate for mutually acceptable solutions using effective communication and negotiation skills
- Communicate outcome of the negotiation and propose relevant recommendations to the supervisor
Who Should Attend
This course is suitable for front-line workers, staff in supervisory roles or individuals in professional/talent positions without supervisory responsibilities and the self-employed, who have to interact extensively with others on a daily basis, provide excellent customer service and maintain relationships for workplace efficiency.
Venue & training mode
Primary venue
Bendemeer
20 Bendemeer Road, #04-06
BS Bendemeer Centre, Singapore 339914
BS Bendemeer Centre, Singapore 339914
Training mode
Classroom
In-person classroom training.
Certification & renewal
CREDENTIAL AWARDED
Electronic Statement of Attainment
Upon successful completion of the programme, learners will receive an electronic Statement of Attainment (e-SOA) issued by the Skills and Workforce Development Agency (SWDA).
| Participant category | Individual Sponsored | Company Sponsored | ||||
|---|---|---|---|---|---|---|
| Non-SME | SME | |||||
| Before GST | After GST | Before GST | After GST | Before GST | After GST | |
| Full Course Fee1 | S$250.00 | S$272.50 | S$250.00 | S$272.50 | S$250.00 | S$272.50 |
| SC ≤ 39 & SPR2 | S$125.00 | S$147.50 | S$125.00 | S$147.50 | S$75.00 | S$97.50 |
| SC ≥ 403 | S$75.00 | S$97.50 | S$75.00 | S$97.50 | S$75.00 | S$97.50 |
- Full Course Fee (For Foreigners and those not eligible for subsidies).
- For Singapore Citizens (SC) aged 39 years old and below; and For all Singapore Permanent Residents (SPR) (The minimum age for individual sponsored trainees is 21 years old).
- For Singapore Citizens aged 39 years and above.
- Note: Subject to Grant Calculator & SSG approval.
SkillsFuture Credit & Employer Support
SFC/SFEC can be used to offset course fees after skillsfuture subsidies have been applied.
Claims are submitted via the TPGateway.
Eligible Singapore Citizens
SkillsFuture Credit (SFC)
Use your available SkillsFuture Credit
Eligible Employers
SkillsFuture Enterprise Credit (SFEC)
Support may apply to eligible employers
TPGateway Course Code
TGS-2023021740
Only applicable for self-sponsored Trainee to submit SkillsFuture Credit
Entry Requirements
Mandatory Requirements
- Be able to listen, read, speak and write English at a proficiency level equivalent to the Employability Skills (ES) Level 4
- Be able to manipulate numbers at a proficiency level equivalent to Employability Skills (ES) Level 4
- Preferably hold a WSH related appointment
- Completed 1 Pre-Requisite Module
- Apply teamwork in the workplace (WPH-PIW-1101-1.1) OR
- Continuous Process Improvement (PRE-PIN-2006-1.1 ) OR
- Problem Identification (RET-ACE-2006-1.1)
Assumed Skills & Knowledge
- Possess WSH skills and knowledge equivalent to that of Certificate in WSH
- 1 Year of relevant Working experience in Workplace safety and health
Train Your Team
Up to 10 participants
Priority scheduling, dedicated customer service officer.
11 or more participants
Custom run at Avanta premises and dedicated Schedules
