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SWDA / WSQ Environmental Services

WSQ Customer Management

24 hours · 3 days Classroom English TGS-2018500685
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WSQ Customer Management
Trusted by
SCDF 3M Science ROHM & HAAS Min of education SG OTIS NUS GUTHRIE SSMC CHANGI AIRPORT ROTARY CYCLECT Min of environment & water resources National Environment Agency ST Kinectics ST Engg Aerospace Sembcorp National Library Board SG Abbvie CERTIS SG Power Singapore Airlines Hitachi Min of Home ST Engg Celanese Statschippac Mindef SG House development board Peoples Association Honeywell SMRT Corp Chemetall CAAS Capitaland Land transport and authority Resort World Nanyang University Nanyang Polytechnic SBS Transit Micron MW Group ST Marine DUPONT Energy Market Panasonic Shell Parliament P&G ST ELECTRONICS AETOS EMERSON PUB
About this course
  • Plan to meet internal and external customer requirements
  • Ensure the delivery of quality service
  • Monitor and review customer service

WSQ Customer Management (formerly known as Supervise Service Operations)

Customer Management (TSC Code – EVS-CFC-3005-1.1) is the Technical Skills & Competencies (TSC) Title of Supervise service operations (Customer Management (SSF)) (WSQ Competency Code – CLG-SS-301C-1)

Course Content
  • Plan to meet internal and external customer requirements
  • Ensure the delivery of quality service
  • Monitor and review customer service
Venue & training mode
Primary venue
Bendemeer - Head Office
20 Bendemeer Road, #04-06
BS Bendemeer Centre, Singapore 339914
Training mode
Classroom
In-person classroom training.
Certification & renewal
CREDENTIAL AWARDED
Electronic Statement of Attainment
Upon successful completion of the programme, learners will receive an electronic Statement of Attainment (e-SOA) issued by the Skills and Workforce Development Agency (SWDA).
Course Fee and Government Subsidies - WSQ Customer Management
Participant category Individual Sponsored Company Sponsored
Non-SME SME
Before GST After GST Before GST After GST Before GST After GST
Full Course Fee1 S$350.00 S$381.50 S$350.00 S$381.50 S$350.00 S$381.50
SC ≤ 39 & SPR2 S$175.00 S$206.50 S$175.00 S$206.50 S$105.00 S$136.50
SC ≥ 403 S$105.00 S$136.50 S$105.00 S$136.50 S$105.00 S$136.50
  1. Full Course Fee (For Foreigners and those not eligible for subsidies).
  2. For Singapore Citizens (SC) aged 39 years old and below; and For all Singapore Permanent Residents (SPR) (The minimum age for individual sponsored trainees is 21 years old).
  3. For Singapore Citizens aged 39 years and above.
  4. Note: Subject to Grant Calculator & SSG approval.

SkillsFuture Credit & Employer Support

SFC/SFEC can be used to offset course fees after skillsfuture subsidies have been applied.
Claims are submitted via the TPGateway.

Eligible Singapore Citizens SkillsFuture Credit (SFC) Use your available SkillsFuture Credit
Eligible Employers SkillsFuture Enterprise Credit (SFEC) Support may apply to eligible employers

TPGateway Course Code

TGS-2018500685

Only applicable for self-sponsored Trainee to submit SkillsFuture Credit

Entry Requirements

Assumed Skills & Knowledge:

  • Be able to listen, read, speak and write English at a proficiency level equivalent to the Employability Skills System (ESS) Level Literacy Level 3
  • Be able to manipulate numbers at a proficiency level equivalent to Employability Skills System (ESS) Numeracy Level 3

Train Your Team

Up to 10 participants

Priority scheduling, dedicated customer service officer.

11 or more participants

Custom run at Avanta premises and dedicated Schedules

Train Your Team Enquiry
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