Workplace Safety & Health
Workplace Communications (Level B Module)
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About this course
Promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issues into consideration.
Workplace communications Formerly WSQ Facilitate Effective Communication and Engagement at the Workplace (ES-IP-301G-1)
Course Content
- Communicate organisational communication policies and procedures to staff and monitor their compliance
- Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
- Promote effective communication among staff taking into account diversity Issues
- Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
- Assess conflict situation and develop appropriate conflict resolution strategies
- Resolve conflict using appropriate conflict resolution strategies, approaches and techniques
Venue & training mode
Primary venue
Bendemeer
20 Bendemeer Road, #04-06
BS Bendemeer Centre, Singapore 339914
BS Bendemeer Centre, Singapore 339914
Training mode
Classroom
In-person classroom training.
Certification & renewal
CREDENTIAL AWARDED
Electronic Statement of Attainment
Upon successful completion of the programme, learners will receive an electronic Statement of Attainment (e-SOA) issued by the Skills and Workforce Development Agency (SWDA).
| Participant category | Individual Sponsored | Company Sponsored | ||||
|---|---|---|---|---|---|---|
| Non-SME | SME | |||||
| Before GST | After GST | Before GST | After GST | Before GST | After GST | |
| Full Course Fee1 | S$230.00 | S$250.70 | S$230.00 | S$250.70 | S$230.00 | S$250.70 |
| SC ≤ 39 & SPR2 | S$115.00 | S$135.70 | S$115.00 | S$135.70 | S$69.00 | S$89.70 |
| SC ≥ 403 | S$69.00 | S$89.70 | S$69.00 | S$89.70 | S$69.00 | S$89.70 |
- Full Course Fee (For Foreigners and those not eligible for subsidies).
- For Singapore Citizens (SC) aged 39 years old and below; and For all Singapore Permanent Residents (SPR) (The minimum age for individual sponsored trainees is 21 years old).
- For Singapore Citizens aged 39 years and above.
- Note: Subject to Grant Calculator & SSG approval.
SkillsFuture Credit & Employer Support
SFC/SFEC can be used to offset course fees after skillsfuture subsidies have been applied.
Claims are submitted via the TPGateway.
Eligible Singapore Citizens
SkillsFuture Credit (SFC)
Use your available SkillsFuture Credit
Eligible Employers
SkillsFuture Enterprise Credit (SFEC)
Support may apply to eligible employers
TPGateway Course Code
TGS-2023019372
Only applicable for self-sponsored Trainee to submit SkillsFuture Credit
Entry Requirements
Mandatory Requirements
- ES Workplace Literacy and Numeracy Level 5 or “Where an applicant does not possess WPLN Level 5 and relies on a foreign engineering qualification to meet entry requirements, the engineering qualification must be accredited by a PEB-recognised accreditation body. Non-engineering qualifications shall not be accepted as a substitute for WPLN.”; AND
- Possess WSH Skills and knowledge equivalent to that of Certificate in WSH; AND
- Have at least 1 year of WSH relevant working experience; AND
- Completed 2 Pre-Requisite Modules, with 1 module coming from Group 1 (Industry Modules) and 1 module coming from Group 2 (Soft Skills)
Certificate in one of the following Supervisory Level WSH Courses (Module Group 1):
- Workplace Safety and Health Management in Manufacturing Industry
- Workplace Safety and Health Management in Chemical, Process, Pharmaceutical Industries and Laboratories
- Workplace Safety and Health Supervision in Tunnelling Construction
- Workplace Safety and Health Management in Construction Industry
- Workplace Safety and Health Management in Marine Industry
- Workplace Safety and Health Management in Service Industry
AND
Certificate in one of the following ES Soft Skills Courses (Module Group 2):
- Innovation Management
- Problem Identification
- Team Effectiveness Management
Train Your Team
Up to 10 participants
Priority scheduling, dedicated customer service officer.
11 or more participants
Custom run at Avanta premises and dedicated Schedules
