Terms & Conditions

Company-Sponsored Registration (Up to 10 Participants)

1. Registration and Confirmation

• 1.1. Course registrations should be submitted at least three (3) days before the course commencement date.
• 1.2. Registration is on a first-come, first-served basis, subject to course availability and applicable entry requirements.
• 1.3. Avanta Global Pte Ltd (“Avanta”) reserves the right to decline a registration or admission, subject to applicable laws and regulations.
• 1.4. Registration acceptance is subject to the payment terms applicable to the relevant sponsorship type, as set out in Section 2.

2. Course Fees and Payment

• 2.1. Individual / Self-Sponsored Registration: Full payment of applicable course fees must be made on or before course commencement.
• 2.2. Company-Sponsored Registration: SSG-funded invoices must be paid within fourteen (14) days from the invoice date; non-funded invoices must be paid within thirty (30) days from the invoice date.
• 2.3. Where government funding, subsidies or SkillsFuture Credit apply, approval is subject to the relevant authority. The participant or sponsoring company is responsible for amounts not covered by approved funding. For non-funded courses, the applicable full course fees are payable.

3. Attendance and Conduct

• 3.1. Participants must attend classes punctually and meet the attendance requirements applicable to their course.
• 3.2. Full course fees remain payable when a participant does not attend without prior written notice, subject to the cancellation terms below.
• 3.3. Participants must follow training, safety and assessment rules. Cheating, impersonation, plagiarism, falsification of records or other serious misconduct is prohibited.
• 3.4. A participant involved in cheating or serious misconduct may be removed from the course, disqualified from an assessment or subject to other appropriate action.

4. Withdrawal and Participant Replacement

• 4.1. All withdrawal and participant replacement requests must be submitted to Avanta in writing.
• 4.2. A withdrawal request received more than three (3) working days before course commencement may be processed without a withdrawal charge, subject to any applicable exception confirmed at registration.
• 4.3. No refund will be provided for a withdrawal notice received on or less than three (3) working days before commencement or after the course has started.
• 4.4. Participant replacements are subject to course entry requirements, availability and Avanta approval. Requests are reviewed case by case.

5. Course Rescheduling and Changes

• 5.1. A registered course may be rescheduled or changed once only, subject to availability and Avanta approval.
• 5.2. An administrative fee of S$25 applies when a course rescheduling or change request is received two (2) working days or less before commencement.
• 5.3. Further course rescheduling or change requests may be declined.

6. Certificates and Statements of Attainment

• 6.1. For relevant courses, certificates or physical cards are generally available within seven to ten (7-10) working days from course completion, subject to the relevant issuer’s requirements.
• 6.2. For WSQ courses, Statements of Attainment (SOAs) are generally available within seven to ten (7-10) working days from assessment completion, subject to successful assessment, result submission and processing.
• 6.3. Certificates issued by other accreditation or awarding bodies follow their own requirements and processing timelines.
• 6.4. Physical certificates/cards will be released only after any applicable fees due to Avanta have been settled. Learners will be notified when physical certificates/cards are ready for collection.
• 6.5. Uncollected physical certificates/cards may be destroyed three (3) months after email notification.
• 6.6. Replacement physical certificates/cards, where available, are subject to an administrative fee of S$100 plus prevailing GST. A police report may be requested for lost items where applicable.
• 6.7. The physical collection and replacement provisions above do not automatically apply to SSG-issued digital WSQ SOAs.

7. Cancellation or Changes by Avanta

• 7.1. Avanta may cancel a course or change the course dates, schedule or arrangements when necessary.
• 7.2. If Avanta cancels a course, the participant or sponsoring company is entitled to a full refund of course fees already paid for that cancelled course.
• 7.3. Avanta will notify the registrant using the contact details provided.

8. Accuracy of Information

• 8.1. All registration information and supporting documents must be true, complete and accurate.
• 8.2. False or misleading information may lead to rejection or withdrawal of registration, subject to applicable law and the circumstances.

9. Privacy and Personal Data

• 9.1. Personal data is collected for course enrolment, administration, training, assessment, certification, payment, funding administration and related legitimate purposes.
• 9.2. Where necessary, relevant details may be provided to SSG, government agencies, awarding bodies or authorised service providers, in accordance with applicable law and Avanta’s Privacy Policy.

10. Acceptance

• 10.1. By submitting the online registration and selecting the required acceptance checkbox, the registrant confirms they have read and accepted the applicable terms displayed or linked during registration.
• 10.2. For company registration, the person submitting the form also confirms that they are authorised to accept the applicable terms on the company’s behalf.

11. Sponsorship and Billing

• 11.1. The company representative confirms they are authorised to register the listed participants and to accept the applicable terms for the company.
• 11.2. The sponsoring company is responsible for the applicable course fees for all listed participants.
• 11.3. SSG-funded invoices are payable within fourteen (14) days from the invoice date. Non-funded invoices are payable within thirty (30) days from the invoice date.

12. SSG Funding Declarations

• 12.1. Where funding is requested, the company confirms that the participants meet the relevant scheme requirements and that the company and employment details submitted are accurate.
• 12.2. Where required by the applicable scheme, the company confirms the necessary employer-employee relationship and CPF contribution arrangements.
• 12.3. The company accepts responsibility for outstanding fees if a grant is rejected, withdrawn or adjusted because of ineligibility, inaccurate information or non-compliance with funding requirements.
• 12.4. SSG or the relevant funding authority determines grant eligibility and approval.

13. Absentee Payroll

• 13.1. Where an applicable scheme provides Absentee Payroll funding, the company is responsible for completing the necessary employer declarations and administrative steps through the relevant SSG platform.
• 13.2. The company must maintain applicable payment arrangements, including Corporate PayNow where required, and acknowledges that funding remains subject to the relevant authority’s requirements.
• 13.3. Avanta is not responsible for funding delays or rejections caused by the company’s failure to complete its required steps, except where attributable to Avanta’s own acts or omissions.

14. Company Declaration

• 14.1. The company representative declares that they have authority to submit the registration and accept these terms.
• 14.2. The submitted company and participant information is true, complete and accurate.
• 14.3. The company accepts its payment and sponsorship obligations, including the additional funding obligations only where applicable.
• 14.4. Acceptance by the company representative does not automatically replace any personal consent that a participant must separately provide.

Policy Note

This document combines funded and non-funded terms. The words “where applicable” do not mean that every course or enrolment qualifies for a subsidy or Absentee Payroll. This is a proposed draft and must be approved before use.