Course Duration
16 hours (2 days)
Course Fees
S$650.00/- per pax (GST inclusive)
Venue: Main Office (Bendemeer)
20 Bendemeer Road, #04-06 BS Bendemeer Centre, Singapore 339914
More Information
IN-HOUSE training available (terms and condition apply)
Course Objective
Upon completion of this workshop, participants will be able:
- To define conflict
- To understand the importance of communication in conflicting situation
- To understand mechanism of conflict resolutions in different situations
- To understand EQ and how to deal with emotions
- To understand different personalities and avoid clash of personalities
- To understand how different organizations deals with conflicts at workplace
- To manage stress to avoid workplace conflicts
METHODOLOGY
Where appropriate, activities will include the following:
- Short Lectures/Presentations
- Group Discussions
- Individual/Group Presentations
- Short Video Clips
- Case Study
- Role Plays
- Simulation Activities
Who Should Attend?
- Managers
- Supervisors
- Executive
- Course Content
Day 1
Course 1: 9.00 am – 10.15 am
What is conflict all about?
In this session, discover what is conflict and how does it arise in the workplace setting.
Morning Coffee: 10.15 am – 10.30 am
Course 2: 10.30 am – 1.00 pm
Effective Communication: It prevents conflicts in the workplace!
In this session, participants will explore how effective communication helps in avoiding conflicts in the workplace.
Lunch: 1.00 pm – 2.00 pm
Course 3: 2.00 pm – 3.15 pm
Non-verbal communication: It Speaks Louder!
In this session, participants will identify key elements of interpersonal communication and the 9 behavioural characteristics pertaining to it. Participants will also discuss how body language communicates differently in different situations.
Evening Coffee: 3.15 pm – 3.30 pm
Course 4: 3.15 pm – 5 pm
Conflict Resolution: Let’s Do it
In this session, discover the importance of looking at conflict resolution methods for the benefit of the organization.
Day 2
Course 5: 9 am – 10.15 am
Emotional Intelligence: A paradigm shift
Assessing the need to change in the mindset of people in accepting emotion as part of an essential quality in a person. Participants will be given different situations to analyze to see how feasible emotional intelligence models can be applied and implemented.
Morning Coffee: 10.15 am – 10.30 am
Course 6: 10.30 am – 1.00 pm
Understanding Different Personalities to overcome conflicts: Accept it, We Are All Different!
Participants will analyse how different personalities affect their lives and the people around them, and due to this, people are always communicating differently. In this session, participants will be given case studies to analyse.
1.00 pm – 2.00 pm – Lunch
Course 7: 2.00 pm – 3.15 pm
Different Cultures: Are We Victims of People’s Culture?
Discover the correlation between organizational cultures and the existence of a conflict in the workplace. Participants will be given cases to compare in this session.
Evening Coffee: 3.15 pm – 3.30 pm
Course 8: 3.30 pm – 5 pm
An Overview of Conflict & Stress Management
Assessing back the importance of managing stress and how it also has an impact on handling conflicts at the workplace
Certification
Certificate will be awarded to participants who successfully complete the course
Company Sponsored Form (More than 1 participant)