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The Art of Handling Challenging Employees Effectively

Course Duration
16 hours (2 days)

Course Fees
S$650.00/- per pax (GST inclusive)

Main Office (Bendemeer)
20 Bendemeer Road, #04-06 BS Bendemeer Centre, Singapore 339914

More Information
IN-HOUSE training available (terms and condition apply)

Course Objective
The objective of this training is primarily to address concerns regarding

  • Handling difficult employees
  • Poor communication
  • Dealing with difficult situations
  • Knowing how to deal with conflict
  • Inculcating teamwork to resolve complaints
  • Understanding Personality to understand the employees

This 2 days training has been divided into 2 levels of training which integrates all these concerns and will focus on cases and scenarios.

The workshop will include lectures, role-play, case study and simulation activities.
Who Should Attend?

  • Managers
  • Supervisors
  • Executive

Course Content 
Level 1 Training 

Course 1: 9.00 am – 10.30 am

What is effective communication in an organisation?
In this session, discover what effective communication is. Participants will also have an insight into how integrated communication should be in every aspect of an organization to ensure the highest level employee relations is achieved.
Morning Coffee: 10.30 am – 10.45 am

Course 2: 10.45 am – 1.00 pm
Communication Barriers: How it has an influence on difficult employees?
Participants will analyse how different communication barriers have an impact on employees is difficult.
Lunch: 1.00 pm – 2.00 pm

Course 3: 2.00 pm – 3.30 pm
Cultures: Has it an impact on difficult employees?
Discover how organization cultures have an impact on staff attitude. Participants will be given a case study to analyse in this session.
Evening Coffee: 3.30 pm – 3.45 pm

Course 4: 3.45 pm – 5.00 pm
The Basic Rules of Dealing with a Difficult Employee
In this session, participants will be taught on the fundamental rules of dealing with a difficult employee and how issues should be addressed amicably. Participants will also have a role play in this session to ensure there is a clearer understanding of the principles

Level 2 Training

Course 5: 9.00 am – 10.30 am
Negotiation: The Art of Handling Difficult Employees
Discover the steps that should be taken in handling difficult employees through the practice of effective negotiation tools. Participants will be given a case study to analyse in this session.
Morning Coffee: 10.30 am – 10.45 am

Course 6: 10.45 am – 1.00 pm
Understanding Personality!
In this session, discover the importance of understanding the personality of your employees and colleagues in order to understand why certain people behave in a certain manner. By understanding personalities, it is easier to look at a person better.
1.00 pm – 2.00 pm – Lunch

Course 7: 2.00 pm – 3.30 pm
Dealing with an Employee’s Conflict
If the employees themselves are stressed and carry a negative attitude, this filters down very badly on the organisation. In this session, discover how to deal with an employee’s conflict.
Evening Coffee: 3.30 pm – 3.45 pm

Course 8: 3.30 pm – 5 pm
Individual & Teamwork: Working in Unity
Participants will learn the importance of teamwork and boosting their morale in this session. Discover the correlation between working alone and working as a team, and how it has an impact on productivity and one’s attitude.


Certificate will be awarded to participants who successfully complete the course and pass the assessment.

No Entry Requirements.

Weekday Class

Day 1 – 2 : 08:30:00 – 17:30:00

Weekend Class

Day 1 – 2 : 09:00:00 – 18:00:00

Proceed to Register(Step 2)
Attendee Category

Important Note:
1. [Company Sponsored]: Company shall ensure there is employer-employee relationship and CPF contribution for employer-sponsored trainees. Should SDF grant disbursement be rejected due to wrong company / UEN provided to Avanta, the company shall be liable to pay the full course fees with out grant.
2. Registration is valid only if, each participant Mobile Number & Email address is provided (Shouldn't provide same contact details of Person in charge)

Company Details
Participant Details

Note: You can upload only two qualification details. And allowed maximum file size is 8 MB